Terms and Conditions

Last updated: 26/09/2026

This is a translation. The German version is legally binding.

1. Scope

These General Terms and Conditions (GTC) apply to all contracts regarding the use of Regelwerk and related services between IT Service Hammer, owner Alexander Hammer, Korneliusstraße 40, 52076 Aachen (hereinafter "we" or "us"), and our customers (hereinafter "customer").

Our offer is directed exclusively at entrepreneurs within the meaning of § 14 BGB, legal entities of public law, and special funds under public law. We do not conclude contracts with consumers (§ 13 BGB).

The customer's terms and conditions shall not become part of the contract, even if we do not expressly object to them. Individual agreements, especially in an offer or an order confirmation, take precedence over these GTC.

2. Conclusion of Contract

The presentation of Regelwerk on our website is not a binding offer. The contract is concluded as soon as we accept the customer's registration or order with an order confirmation in text form or by unlocking their organization's access. If we create a custom offer, the contract is concluded upon its acceptance by the customer. There is no right to conclude a contract.

Anyone who registers or orders Regelwerk for an organization ensures that they are authorized to represent it. The customer provides complete and truthful information during registration and informs us of subsequent changes without delay.

3. Services

Regelwerk is a software for operating and quality manuals, which we provide as Software-as-a-Service over the Internet. The customer can use it to create, manage, approve, and make documents available to their users in a chapter structure. Users are the people for whom the customer sets up an account in their organization.

The scope of services results from the service description valid at the time of contract conclusion on our pricing page and from the offer or order confirmation. Features marked as "Coming soon" are only owed once they are available and the customer has booked them.

We continuously develop Regelwerk and may change, add to, or replace features, provided the agreed scope of services is not significantly restricted and the change is reasonable for the customer. We may use third parties to provide our services, such as data center and email providers.

The import of existing documents, personal onboarding, and other additional services are provided on the basis of a separate offer that specifies the scope, compensation, and deadlines. The customer provides the necessary documents and information in a timely manner.

4. Availability and Support

We provide Regelwerk at the handover point, the Internet connection of the data center we use. The customer is responsible for the connection up to this handover point as well as for the end devices and browsers of their users.

If an availability is agreed upon in the offer or order confirmation, this applies. Times when Regelwerk is unavailable due to announced maintenance work, urgent security updates, or circumstances beyond our control, such as force majeure or disruptions in third-party networks, do not count as downtime. We announce plannable maintenance work in advance and, if possible, schedule it outside of normal business hours.

We accept inquiries and fault reports via email at hello@regelwerk.io and process them on workdays during normal business hours.

5. Rights of Use

For the duration of the contract, we grant the customer the simple, non-transferable, and non-sublicensable right to use Regelwerk over the Internet for the purposes of their business operations and to enable their users to use it. The software is not transferred, for example for installation.

The customer may not make Regelwerk available to third parties outside their organization and may not edit, decompile, or reverse engineer the software, unless required by law.

6. Customer Obligations

The customer keeps the access data of their users secret, protects them from unauthorized access, and informs us immediately if they suspect misuse. They manage their organization's accounts, groups, permissions, and device approvals on their own responsibility and ensure that their users comply with these GTC.

The customer may not misuse Regelwerk. In particular, they may not upload malware, circumvent security mechanisms, impair operations through automated mass queries or load tests, or upload content that violates applicable law or third-party rights.

The customer additionally secures content that is indispensable for their business operations to an appropriate extent, for example by retaining the original files of their attachments.

7. Customer Content

All rights to the content that the customer and their users upload to Regelwerk remain with the customer. They only grant us the rights we need to provide our services, in particular to store, back up, and display them to their users.

The customer is responsible for their own content; we do not verify it, unless we are legally obliged to do so. If we are held liable by third parties due to a legal violation for which the customer is responsible, they shall indemnify us against these claims, including the reasonable costs of legal defense.

If there are concrete indications of illegal content or a violation of Section 6, or to ward off a threat to the security of Regelwerk, we may temporarily block affected content or access. We limit a block to the necessary extent, take the customer's legitimate interests into account, and inform them immediately.

8. Compensation and Payment

The compensation and billing period result from the offer or order confirmation. All prices are subject to statutory value-added tax.

The compensation for Regelwerk is payable in advance for each billing period; we bill additional services after they have been provided, unless the offer states otherwise. We issue invoices electronically; they are due within 14 days of receipt without deduction.

If the customer is in default with a non-negligible amount for more than 30 days, we may block their organization's access after notifying them in text form with a notice period of two weeks, until the outstanding amount is paid. Further rights, in particular to extraordinary termination, remain unaffected.

The customer may only offset undisputed or legally established claims. They only have a right of retention for claims arising from the same contractual relationship.

We may adjust the compensation for Regelwerk at the beginning of a billing period, at the earliest twelve months after the conclusion of the contract or the last adjustment. We communicate an adjustment in text form at least six weeks in advance. The customer can then terminate the contract at the time the adjustment takes effect; we point this out in the notification.

9. Defects

The statutory provisions of tenancy law apply to defects in Regelwerk, unless these GTC stipulate otherwise. Claims for damages and reimbursement of futile expenses only exist in accordance with Section 10.

The customer reports defects immediately in text form and describes them so that we can reproduce them. We remedy reported defects within a reasonable time and may provide a reasonable workaround until then.

10. Liability

We are liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, under the Product Liability Act, within the scope of a guarantee assumed by us, and in the event of fraudulently concealed defects.

In cases of slight negligence, we are only liable for the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract and on whose compliance the customer may regularly rely, such as the obligation to provide Regelwerk in a usable condition. In these cases, our liability is limited to the foreseeable, contract-typical damage at the time the contract was concluded.

Strict liability for defects that were already present at the time the contract was concluded (§ 536a para. 1 alt. 1 BGB) is excluded, unless one of the cases in the first paragraph applies. Otherwise, our liability is excluded.

The liability limitations in this section also apply to the personal liability of our legal representatives, employees, and vicarious agents.

11. Privacy and Confidentiality

How we process personal data on our website is described in our privacy policy.

Both parties treat non-public information about the respective other party that becomes known to them in the context of the contract as confidential and use it only to perform the contract. This obligation survives the end of the contract, but does not apply to information whose disclosure is required by law or by authorities.

12. Term and Termination

Unless the offer or order confirmation provides otherwise, the contract for Regelwerk runs for an indefinite period and can be terminated by either party with a notice period of one month to the end of a billing period. The right to extraordinary termination for good cause remains unaffected.

Termination must be in text form. The customer can also terminate via the termination function in their organization's settings; this termination takes effect immediately and ends their organization's access. The compensation for an already started billing period remains due.

After the end of the contract, we make the customer's exportable data (Section 13) available to them on request for at least 30 more days. After that, we delete it completely, unless there is a legal obligation to retain it and nothing else has been agreed; we delete copies in our backups upon the expiration of their regular retention period.

13. Change of Provider and Data Export

The customer may at any time with a notice period of two months request to transfer their exportable data to another provider or to their own IT infrastructure, or to delete it (Art. 23 to 31 of Regulation (EU) 2023/2854, "Data Act"). The request must be in text form; if changing to another provider, the customer provides the necessary information about this provider.

Exportable data are exclusively: the customer's chapters and documents with their contents, metadata, drafts and saved versions, including in the trash, the chapter structure, the file attachments and the tags; furthermore, the user accounts with username, display name and email address, the groups, group memberships and permissions, as well as the organization's settings, including the allowed IP addresses and CIDR ranges and the device approval setting of each user. We provide them in a structured, common, and machine-readable format.

Not exported, also exclusively, are data that only serve the internal operation and security of Regelwerk, namely password hashes, sessions, approved devices and open device approval requests, links to reset the password and to change the email address, server log data, as well as status, unlocking and storage quota of the organization.

After the deadline, we carry out the change within a transition period of a maximum of 30 days. We support the customer to a reasonable extent, continue to provide our services with due care until the change is complete, inform them clearly of known risks to the continuation of the services, and guarantee a high level of security throughout the change, especially for the data during their transfer and during the retrieval period. If the change is technically not possible in this time, we inform the customer of this with reasons within 14 working days of their request and state a transition period of a maximum of seven months. The customer may extend the transition period once by a period they consider appropriate.

The contract ends upon successful completion of the change, in the case of a pure deletion request upon expiration of the deadline; we inform the customer of the termination in text form. Section 12 applies to the subsequent retrieval and deletion of data. We do not charge fees for the change and the data export.

14. Changes to these GTC

We can change these GTC with effect for the future if there is a valid reason for doing so, in particular a change in the legal situation or jurisprudence, a technical advancement of Regelwerk, or a subsequently arisen regulatory gap. Changes that shift the relationship of service and compensation to the detriment of the customer are excluded; Section 8 applies to the compensation.

We announce changes in text form at least six weeks before they take effect. If the customer does not object in text form before they take effect, the changes are considered accepted; we point out this consequence particularly in the notification. If they object, the contract continues under the previous conditions, and we can terminate it ordinarily.

15. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a merchant, a legal entity of public law, or a special fund under public law, Aachen is the exclusive place of jurisdiction for all disputes arising from this contract. We may also sue the customer at their general place of jurisdiction.

Declarations regarding the contract require at least text form (§ 126b BGB), for example by email. The contract language is German.

If individual provisions of these GTC are or become completely or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory regulation.