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Guides

Practical knowledge about manuals, work instructions, and quality management, written for small businesses without their own IT.

  1. A QM handbook that stays current

    Why handbooks go stale in a business and what to do about it: one place for all versions, one person in charge per page, every change with a short note.

  2. Your first QM handbook: a guide in five steps

    Just made quality manager and unsure what to do? Five steps in a fixed order to start your first QM handbook.

  3. What goes into a QM handbook? The contents for small businesses

    Which contents belong in a QM handbook for a small business: four parts, what goes into each, and what you can safely leave out.

End the documentation nobody reads.

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